Information

Welcome to Sammy's Retro Emporium FAQs! Here you'll find answers to common questions about our retro consoles, games, collectibles, and more. We aim to make your shopping experience as smooth and enjoyable as possible.

Frequently asked questions

At Sammy's Retro Emporium, we pride ourselves on offering quality retro products with excellent service. We understand you might have questions about our unique inventory, our refurbishment process, or how we ensure you get the best gaming experience. We've compiled a list of common inquiries to help you out.

Where do you ship from?
We ship fast from the continental United States.

How fast is shipping?

Shipping times vary based on your location, but we strive for quick dispatch from our Texas location. You can usually expect your order to ship within 1 business days.

What payment methods are available?
We accept major credit cards including Visa, MasterCard, American Express, and Discover. We also offer payment through secure platforms like PayPal.

Is there a return policy?
Yes, we have a return policy. Please refer to our "Returns & Refunds" page for detailed information on eligibility and procedures.

Do you offer discounts?
We occasionally offer discounts and promotions. Stay updated by signing up for our newsletter or following us on social media.

Do you offer a warranty?

All refurbished items come with a 30-day warranty from the date of delivery. This covers functionality issues not caused by user misuse.

Is there a physical store?
Sammy's Retro Emporium is an online-only shop, allowing us to reach retro gaming enthusiasts everywhere!

Can I order from a different site?

Currently, our primary sales platform is our official website, www.sammys-retro-emporium.com. We also have a shop on eBay, but note that due to the charges on sales imposed by eBay, the prices will be higher.

What unique things do you offer or do differently?
We pride ourselves on selling quality products at reasonable prices, fast shipping, and items in excellent condition. Our refurbishment process is done in-house to ensure the highest standards.

How do you ensure product quality?
Some items are brand new, while others are used but meticulously refurbished to be as close to new as possible. We put a lot of work into our products, ensuring everything we sell is in perfect working condition.

Can I sell my console or games to you?
Yes, please contact us if you wish to sell us a console or game. We're always looking for new inventory!

Do you refurbish or repair for others?
We do not refurbish or repair for other companies or individuals; our focus is solely on our own inventory.

Where do your collectibles come from?
Our collectibles come straight from the source whenever possible, ensuring authenticity and quality.

Do I need to register to order?
You can check out as a guest, but registering an account allows for easier order tracking and faster future purchases.

Is Sammy's Retro Emporium also on eBay?
We primarily operate through our website, [[website]]. Any other platforms would be announced officially.

Can I order from outside the US?
Currently, we only ship within the United States. We hope to expand international shipping in the future.

Is there free shipping?
Shipping costs are calculated by weight and size of your order. We occasionally offer free shipping promotions, so keep an eye out!

Got more questions?

If you couldn't find the answer to your question here, don't hesitate to reach out to our customer service team. We're always happy to help you with anything related to Sammy's Retro Emporium.